When making a booking for our casual dining cruises at Mooloolaba Cruises you will be asked for a deposit, usually $50 per couple, this deposit is non refundable unless management cancel the cruise. We take this deposit due to the fact we have limited tables and if you cancel your table then we could have resold this table to other enquiries.
No Shows or Late Cancellations (Casual Dining)
If you have made a booking for our casual dining cruise and are
1: Late to turn up. We will try and call you but we have to be fair to the other customers as we do suggest to be 15 mins early so we are on the boat ready to leave at departure time.
2: Get lost due to not preparing ahead and looking at our Location page
3: Illness of any kind without informing us
4: Just don’t turn up or forget your booking
5: Fail to give more than 72 hours notice of any of the above or to cancel your booking.
You will be charged IN FULL for the cruise booked, this is due to the ordering and catering of your allocated seafood, our restaurant operates differently because we are floating and all food is prepared fresh onboard and pre-ordered, nothing is frozen therefore if you cancel or don’t show then we have already purchased your quota of food, this is why we then charge you in full.
All Private Group Functions
Deposits – All Deposits are NON – REFUNDABLE
When you make your booking you will be asked to give a deposit depending on your numbers and time of year you are booking, deposits are between $500 and $1000, these deposits are non refundable, please be 100% sure of your date and situation before placing a booking. This is our company policy and is strongly enforced due to how busy we are all year and when you have booked a date and then decide you don’t want it for whatever reason we have most likely turned people away from that date. We may however at managements discretion transfer your deposit to another date or another function within 3 months of the previously booked event.
Any group that does not show up on the day of your booked cruise for any reason will be charged for final number given on chosen menu and all booked hours of boat hire to the nominated deposit credit card, if a credit card has not been given then an invoice will be sent out to your company or Email address and you will be asked to pay within 7 working days before it is handed over to our debt collection agency. This policy is due to all food has been prepared and ordered and all staff have shown up to work the hours allocated by your booking and are expecting those hours for the week.
Damage or Misbehavior
Any group that has caused damage will be asked to pay for it on the day of the cruise before the vessel will be berthed, if the cost of the damage cannot be obtained on the cruise then full details of the person who booked the cruise will be taken (drivers license and credit cards). All damage to our vessel or contents is the responsibility of the person or company who booked the cruise. A minimum charge for any damage or excess clean up required by our staff is minimum $500 so please behave and respect our premises.
Any person or group deemed to be misbehaving or unruly will be cautioned by staff and if not settled asked to leave the vessel with no refunds given. Any group starting physical violence to each other or our staff will be handled by police waiting at the marina. We have a strong reputable relationship with the Mooloolaba police and they take our complaints very seriously.
Payments are usually due in the final 15 Min’s of your booked cruise, payments are to be made as one account by the person who booked the cruise, bucks, hens and 21st nights may be asked to pay their account 1 week prior to their function. Weddings are also asked to pay 1 week prior due to celebrants and other services wanting payment up front.
Any disputes with payments will not be disputed on the cruise to our staff, all costing’s should be discussed prior to your booking, any payment disputes must be resolved after your cruise with management. (Your cruise must still be paid on the day however you may be issued a refund should your dispute be understood by management at a later date)
We are very easy going people and try to understand peoples issues but we have a business to run and cannot possibly keep everyone happy although we do try very hard.
We hope the majority of good citizens will understand our policies and abide by them.
Management and Owner Seafood Cruise Mooloolaba